Experience

1. Senior Research Analyst

   Higher Education Analytics

   Orange Coast College · April 2024 – present

   • Develop and support institutional effectiveness projects spanning instructional planning, accreditation, compliance reporting, student success, and faculty access to program data.
   • Automated PSLO and required-course data collection from 300+ program websites using Python, generating 300+ customized Excel workbooks. Cut roughly two months of manual preparation and eliminated the need for temporary staffing.
   • Analyzed two years of course and program data for ACCJC accreditation review, identifying and submitting 70 programs with more than 50% online availability.
   • Created the Department of Defense XML file process translating ~1,600 catalog courses into an annual upload-ready compliance file for military tuition assistance.
   • Built Power BI dashboards tracking four academic years of Zero Cost Textbook data, plus a Time to Completion dashboard for analyzing student progress and program effectiveness.
   • Built a web-based PPG-1 calculator with data import and auto-calculation features that helps faculty and staff identify equity gaps in student outcomes.
   • Create SQL reports, dashboards, and data tools, and support equity-centered data coaching that helps faculty, classified professionals, and managers use outcome data for inquiry and decision-making.

2. Retention Research Analyst

   Higher Education Analytics

   Coastline College · June 2023 – April 2024

   • Developed and implemented data-driven projects under the guidance of the Dean of Institutional Effectiveness.
   • Engineered a Python-based web scraper extracting academic course-offering data from 500+ websites (2020 – present).
   • Developed SQL scripts merging web-scraped program requirements with student records, identifying 200+ students eligible for certificates and supporting success and retention outreach.
   • Built interpretable retention models (logistic regression, ROC AUC ≈ 0.719; outreach validation ≈ 0.679) to prioritize student outreach.
   • Created Power BI dashboards evaluating degree and certificate attainment across demographic factors, and produced weekly enrollment, drop, and Pell Grant reporting.

3. CS Technology Operations Analyst

   Customer Success Operations

   Tebra · January 2022 – October 2023

   • Spearheaded development of customer success metrics using Snowflake analytics to assess customer health at the account level.
   • Collaborated with legal and database teams to generate custom reports for federal subpoenas and search warrants, providing agents with essential data context.
   • Analyzed declining CSAT scores, identified key indicators, and presented strategic recommendations to executives for policy development.
   • Worked cross-functionally with Support leadership to build custom Gainsight workflows and goals improving workforce efficiency and accuracy.

4. Data Services Technology Lead

   Healthcare Technology

   Kareo · February 2020 – January 2022

   • Built and customized 4 Jira Service Desk projects with custom workflows and automation, achieving an 85% time-efficiency improvement.
   • Automated a manual customer-outreach workflow in Jira Service Desk as a state machine: it sent requests up to three times, auto-closed unanswered tickets, reopened them when customers replied by email, and routed cases between customer-facing staff and analysts. Paired it with a pre-payment data-readiness checklist that set expectations and reduced downstream rework.
   • Developed a new bulk clinical-document import process that created a new revenue stream for the company.
   • Programmed advanced SQL scripts automating data mapping and cleaning, achieving a 70% efficiency gain per project.

5. Data Services Supervisor

   Healthcare Technology

   Kareo · November 2018 – February 2020

   • Led, trained, and managed a team of 7, including 2 offshore employees in Costa Rica.
   • Created an incoming vendor data-quality process resulting in a 76% decrease in unneeded engineering tickets.
   • Partnered with engineering on tooling improvements delivering a 3× increase in upload speed, and tested and implemented the CCDA (summary of care) import tool.

6. Data Integration Specialist

   Healthcare Technology

   Kareo · September 2017 – November 2018

   • Planned and executed data conversion and migration processes between legacy and target healthcare systems, on time and within budget guidelines.
   • Extracted, cleansed, transformed, and loaded customer data, verifying accuracy and application performance through structured testing.

7. Associate Data Manager

   Clinical Research

   iCardiac Technologies · November 2016 – September 2017

   • Supported development of data and report-definition requirements for clinical studies.
   • Validated data and reports, maintained study documentation to internal work processes, and issued and resolved data queries.
   • Contributed to ongoing standardization and improvement of data-management procedures.

8. Implementation Specialist

   Public Safety Data

   West Safety Services · October 2015 – November 2016

   • Managed and updated cell tower data in the 9-1-1 wireless database, maintaining a 99+% report accuracy rate with 100% on-time deliverables.
   • Helped lead process updates enabling more automation and efficiency gains across multiple teams; received an excellence award for a large-scale project.

9. Data Specialist

   Public Safety Data

   West Safety Services · September 2014 – October 2015

   • Sent, received, and logged customer file information to find data errors supporting 9-1-1 data accuracy.
   • Updated and maintained process documentation, and automated log-sheet tallies and data entry to save team time.

Want the details behind any of these roles? Most of them have a case study, or just ask.